Returns & Exchanges
You have one month from receipt of the order to make an exchange or return. Some items may have a 15-day return or exchange term, which will be indicated on the product page.
- Orders with shipping within Spain and Portugal (excluding islands, Ceuta and Melilla):
The first change is free and is subject to the availability of the item. Succesive changes will cost € 5.95
In case of bulky and / or heavy orders, the cost of the change may not be free and this will be indicated on the product page.
- Orders with destination outside peninsular Spain and Portugal and international orders:
We make no changes of orders with international destination of with destination outside peninsular Spain and Portugal. In case you want to make a change, you must first make a return and then a new purchase.
Some items, for hygienic reasons or because they’re made or customized specifically for the customer, are non-refundable, which will be indicated in the product page.
Returned items must be new, unused and retaining their packaging and their corresponding seals and / or labels.
It is essential that both the items and their packaging are in perfect resale conditions. We will not accept returns of items marked, scratched, dirty or with smells.
- Orders with shipping within Spain and Portugal peninsular:
The first return is free, except in the case of items on offer or that benefit from a promotion, in which case the return will cost € 5.95. In the case of the return of a previously exchanged item, the cost of it will be € 5.95.
If you place an order of two or more pairs of shoes, the return of the first pair will be in the same conditions of the previous paragraph and the remaining returns or exchanges will cost € 5.95 per pair of shoes returned or exchanged.
If you had benefited from free shipping when making a purchase equal or greater than € 80 and you return an item in such a way that the effective final total amount of the purchase does not reach € 80, the returned item will be refunded less € 5.95, which is the amount that you should have paid at first for the shipment.
- Orders with destination outside Spain and Portugal peninsular:
The cost of the return is as follows:
– Balearic Islands: € 5.95
– Ceuta and Melilla: € 5.95
– Canary Islands: € 6.95
If you place an order for two or more pairs of shoes, each returned pair of shoes will count as a return.
Notwithstanding all of the above, in case of bulky and/or heavy orders, the cost of the return could be different and it will be indicated in the product page.
- International orders:
Returns of orders with destination outside Spain or Portugal will be at the expense of the customer and on their own. The customer must return us the products within a maximum period of one month from the time they had notified us his desire to return them.